How to order from Mushbox.com & Information about shipping

Ordering Information - Shipping Information

We offer 100% secure online ordering using our shopping cart system provided by securenetshop. Please note that ALL prices are in USD Funds Mail Order - Credit Card - Telephone

Privacy Assured: All billing receipts will show as "Innersight Trading" on your credit card statement for privacy. Innersight Trading is our main company name, email us if you have any questions about our company, or visit our support forum for testimonials.

Discreet Packaging: All orders are shipped using plain white or brown boxes / envelopes depending on what you order. Each order only displays the return address as from "Innersight Trading" and not "mushbox.com" there is no details regarding mushrooms on the package.

Mail Order: You can order any of our products via mail order through our shopping cart system. Just add the items you want to the shopping cart and choose "Mail Order" for your method of payment. The system will calculate shipping options for you and provide instructions for completing your order, it will provide the address to mail in your payment at this time. IMPORTANT: Be sure to remember to use "international" money orders or request more information if necessary from our support team.

We currently only accept Visa or Mastercard.

ACCEPTING AMEX SOON!

Credit Card: Ordering via credit card is fastest and easiest, and its 100% safe. All orders are billed manually by our in house staff and information is kept on file for a minimum time to ensure privacy. All billing receipts will show as billed from "Innersight Trading" on your credit card statement to provide discreet service to our customers.

Special Note for customers using Gift Cards
The back of the card has a website where you can check the balance left on it, and on that website there is a place where you can register the card with your actual address in case of it becoming lost or stolen. Once you have registered the address on your card you can use it on websites like ours that require more information to be processed. After doing this your Gift Card should be approved on our website.

If you are ordering with a different billing and shipping address one of our representatives will have to make contact via telephone with the billing contact to confirm the order before it can be completed. This is to combat credit card fraud and ensure the order is going to the correct address.

Ordering Over Telephone: If you want to order with credit card but are wary of giving your information online then we can process your order for you manually via our telephone staff. But to complete this we require that you still use our online shopping cart system to gather the necessary information to complete your order. Just add the items you need into the shopping cart and choose "telephone order" for your payment method. The system will calculate your order and provide shipping options and provide the phone number to call to reach our staff. Please note we do not have full time staff setup for answering the phone. In most cases when we get a new telephone order we will call you to complete the order so just leave your name and phone number on the voice message and a representative will call you back. If you don't get a call back within 24 hours then use the support form.

Mushbox.com Shipping Information: We ship worldwide for most of our products but some items can only be shipped to the USA and Canada. If you are interested in a product and your located outside of USA or Canada please use the support form before ordering to make sure we can complete your order.

*PLEASE NOTE - ALASKA, GUAM, & HAWAII: Some USA locations also require extra shipping fees that we can't calculate in the system. If your from a remote location like Guam, Hawaii, or Alaska there is most likely going to be extra shipping fees required to complete your order. Those locations are much farther than the Continental USA, please contact us with your address to get a quote before ordering, or be ready to expect an email stating more shipping is owed.

International and Overseas: All international and overseas orders will be required to pay a shipping fee due to the excessive cost of shipping overseas. Please use the support form and request a quote before ordering if your located outside of Canada and the USA.

All orders should be shipped within 48 hours after the transaction is completed, unless an item is on backorder in which case you will be informed. You can check the status of your order anytime by using the Status Tool.
Please use the support form if you have any questions.